Serena
Prototype of a service that handles the paperwork when someone dies, with a panel to run each case.
Problem
When someone dies, the family inherits a maze of paperwork (certificates, banks, insurance, taxes) at the worst possible moment.
Hypothesis
A clear service with a fixed price and a private link to follow the case could lift the load off the family with no office visits.
Setup
A site with fixed-price packages, a sign-up form with no accounts and, for each family, a private link showing which stage the case is at, what is missing and the deadlines.
Admin panel
The team turns each enquiry into a case that generates 25 tasks across four stages, with deadlines worked out from the date of death. The dashboard sorts cases by the nearest deadline and flags overdue ones, and every task has its own status and notes.
Result
A working prototype to test the idea, with no clients yet. Before it opens, the legal deadlines need checking with a lawyer.